Terms of Service

Last updated: 9 October 2026

Agreement to These Terms

These Terms of Service govern your access to and use of the My Stash Rewards website, platform, tools, and related services. By accessing our website, registering an account, or using the platform, you agree to be bound by these Terms. If you accept these Terms on behalf of a business, you confirm that you have authority to bind that business.

Our Service

My Stash Rewards provides a wallet-based customer rewards platform for businesses, including branded Apple Wallet and Google Wallet card experiences, customer engagement tools, offers, support resources, and related setup guidance. We may update, improve, or modify the service from time to time as the platform evolves.

Subscriptions and Billing

Prices are in Australian dollars.

Monthly plan. $79 per month, billed monthly in advance. There's no lock-in contract. If you cancel, your access continues to the end of the month you've paid for.

Yearly plan. $790 per year, billed yearly in advance (two months free). Access continues to the end of the paid year if you cancel.

Launch Pack. An optional $497 one-off setup service. It covers your Playbook, agreeing and locking your stamp count and reward, card art, go-live help and a staff quick-start. We invoice it separately.

Materials. Counter stickers, posters, table tents, NFC/QR stickers and other printed or physical items aren't included in any plan or the Launch Pack. We quote them separately, and they're non-refundable once produced, except as required by the Australian Consumer Law.

3-month Launch Offer. $237 paid upfront covers the first three months of the monthly plan, and the Launch Pack is included at no charge. After three months your plan continues at $79 per month unless you cancel before the end of the third month. The Launch Offer is for new businesses only, one per business (ABN). We may change or end the Launch Offer for new sign-ups at any time. That won't affect anyone who has already paid.

Apart from the Launch Offer Guarantee below and your rights under the Australian Consumer Law, subscription fees are non-refundable once a paid period has started. Any variation to the public service, pricing or renewal terms must be confirmed by us in writing.

Customer Responsibilities

You are responsible for ensuring that the information you provide is accurate, that your account credentials remain secure, and that your use of the service complies with all applicable laws, regulations, and industry obligations. You must not misuse the platform, interfere with its operation, attempt unauthorised access, or use the service to send or promote misleading, unlawful, or harmful content.

Launch Offer Guarantee

  1. Who it's for. New businesses on the 3-month Launch Offer that have paid $237 upfront. One per business (ABN). It doesn't apply to the monthly $79 plan, any yearly plan, legacy plans ($299 per month, $2,990 per year or the $897 guided offer) or materials.
  2. The 90 days. The 90 days start on the day your card goes live (the day it's activated in our platform), not the day you pay.
  3. The target. If tracked sales from My Stash card members, as shown in your My Stash Rewards dashboard, are less than $474 by the end of the 90 days, you can claim a refund.
  4. What you need to do. To be eligible you must: (a) finish your Launch Pack session and go live within 14 days of paying; (b) keep the counter QR code or poster on display; (c) stamp every eligible purchase through the scanner or your POS; (d) send the push messages your Playbook schedules (at least 1 push a fortnight); and (e) keep the reward your Playbook locks in.
  5. How to claim. Email hello@mystashrewards.com.au within 14 days after day 90 and give us access to your dashboard so we can check your results. If your claim is approved, we refund you within 10 business days.
  6. What we refund. The $237 you paid. We don't charge you for the Launch Pack included with the offer. Materials aren't refunded.
  7. After a refund. A guarantee refund ends your plan.
  8. Your other rights. This guarantee is in addition to your rights under the Australian Consumer Law.

Existing customers

If you signed up or paid at $299 per month, $2,990 per year or for the $897 guided offer before 9 October 2026, you keep that rate and its terms until you cancel or ask to move to a current plan.

Customer Content and Data

You remain responsible for the business information, customer-facing content, campaign settings, offers, and other materials you upload or publish through the platform. You grant us the rights reasonably necessary to host, process, transmit, and display that content for the purpose of providing the service. Our handling of personal information is described further in our Privacy Policy.

Support and Service Guidance

Your plan may include support for areas such as reward strategy, card setup, signage, and rollout guidance. Unless we expressly agree otherwise, that support is advisory in nature and does not transfer responsibility for your business decisions, customer communications, legal compliance, or campaign outcomes away from you.

Availability and Third-Party Services

We aim to provide the service with reasonable care, but we do not guarantee uninterrupted or error-free availability. Parts of the platform may rely on third parties, including payment processors, hosting providers, Apple Wallet, Google Wallet, and related technology suppliers. We are not responsible for outages, policy changes, or interruptions caused by those third parties.

Intellectual Property

The My Stash Rewards website, platform, branding, designs, software, and related content remain our property or the property of our licensors, except for content you supply. These Terms do not transfer ownership of our intellectual property to you. You may use the service only as permitted by these Terms and any applicable subscription arrangement.

Limitation of Liability

To the maximum extent permitted by law, My Stash Rewards is not liable for any indirect, incidental, special, consequential, or loss-of-profit damages arising from or relating to your use of the service. Our aggregate liability for any claim relating to the service is limited to the amount you paid us for the subscription period giving rise to the claim. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can't lawfully be excluded.

Suspension and Termination

We may suspend or terminate access where reasonably necessary, including for non-payment, suspected misuse, unlawful conduct, or material breaches of these Terms. You may stop using the service or cancel in accordance with your plan terms, but any accrued payment obligations remain payable.

Governing Law

These Terms are governed by the laws of Western Australia. You agree that the courts of Western Australia have non-exclusive jurisdiction to hear and determine disputes arising out of or in connection with these Terms or the service.

Changes to These Terms

We may update these Terms from time to time. When we do, we will publish the updated version on this page. Your continued use of the website or service after an update takes effect constitutes acceptance of the revised Terms to the extent permitted by law.

Contact Us

If you have questions about these Terms of Service, please contact us at:

hello@mystashrewards.com.au