Privacy Policy
Introduction
My Stash Rewards respects the importance of privacy and is committed to handling personal information in a responsible way. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in connection with our website, customer rewards platform, enquiries, registration flows, and related support services.
This policy is intended to reflect the way we manage personal information under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our activities.
What Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include your name, email address, phone number, business name, role, billing or subscription details, support messages, and other information you provide through forms, registrations, or direct communications.
We may also collect technical and usage information such as IP address, browser type, device information, referring pages, pages visited, timestamps, and website interaction data. Where payment details are required for a trial or subscription, payment processing is handled through our payment service providers rather than being stored by us in raw card form.
How We Collect Information
We collect personal information directly from you when you contact us, start a trial, register for a plan, request support, respond to communications, or otherwise use our website and services. We may also collect information automatically through website analytics, cookies, and similar technologies that help us understand how the site is used and how we can improve it.
How We Use Personal Information
We may use personal information to:
- provide, operate, and improve the My Stash Rewards website and platform;
- respond to enquiries, registrations, onboarding, and support requests;
- administer trials, subscriptions, billing, and service communications;
- send updates, operational notices, and marketing communications where permitted;
- monitor performance, security, and usage patterns across our services; and
- comply with legal obligations and protect our legitimate business interests.
Disclosure of Personal Information
We do not sell personal information. We may disclose personal information to service providers and partners who help us operate the website, deliver the platform, process payments, provide hosting or infrastructure, manage customer support, or analyse service performance. We may also disclose information where required or authorised by law, or where reasonably necessary to enforce our terms, protect rights, investigate misuse, or respond to lawful requests.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Those steps may include access controls, secure hosting arrangements, encrypted connections, vendor access restrictions, and operational safeguards appropriate to the information we hold.
No online environment can be guaranteed to be completely secure, but we aim to use practical measures that are proportionate to the sensitivity and business use of the information involved.
Access and Correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date. We may need to verify your identity before responding, and in some cases we may be permitted by law to refuse or limit access. If that happens, we will explain the basis of our decision where reasonably possible.
Cookies and Analytics
We may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, measure marketing effectiveness, and support the user experience. You can usually manage cookie behaviour through your browser settings, although disabling some technologies may affect how parts of the site function.
Overseas Disclosure
Some service providers we rely on may store or process information outside Australia. Where that happens, we take reasonable steps to work with providers that are suitable for business use and privacy protection in the context of the services they deliver.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page. Your continued use of the website or services after an updated version takes effect indicates your acceptance of the revised policy to the extent permitted by law.
Contact Us
If you have questions about this Privacy Policy, want to request access or correction, or wish to raise a privacy concern, please contact us at: